Sales Performance Improvement Specialist

1 week ago

Agra, Uttar Pradesh, India beBeeQuality Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title: Sales Call Quality Analyst

As a key member of our sales team, you will play a pivotal role in maintaining high communication standards and driving customer satisfaction through quality assurance and feedback.

Key Responsibilities:

  • Listen to and evaluate daily sales calls against defined quality parameters.
  • Assess performance on elements such as tone and voice modulation, objection handling, product knowledge, company introduction, sales pitch effectiveness, and compliance with scripts and legal guidelines.
  • Maintain detailed evaluation reports and scorecards for each sales call.
  • Share constructive feedback and improvement recommendations with telecallers and team leaders.
  • Identify recurring gaps or issues in sales conversations and suggest targeted training or process improvements.
  • Collaborate with training and sales managers to develop quality benchmarks and coaching initiatives.
Qualifications & Skills:

We are seeking an individual with a strong background in business, communications, or a related field, preferably with prior experience in sales call auditing, telecalling, or sales training.

  • Bachelor's degree in Business, Communications, or a related field.
  • Prior experience in sales call auditing, telecalling, or sales training is highly desirable.
  • Strong communication and analytical skills with a keen eye for detail.
  • Ability to provide objective, actionable feedback for performance improvement.
  • Familiarity with CRM and call monitoring tools is a plus.
What We Offer:

You will have the opportunity to shape and elevate the sales culture of a growing organization, work in a collaborative and growth-oriented environment, and enjoy opportunities for professional development and ongoing learning.

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