Post-Purchase Journey Manager

17 hours ago


Vadodara, Gujarat, India beBeeLogistics Full time ₹ 17,50,000 - ₹ 25,00,000
Post-Purchase Journey Manager

Located in Bangalore, we are looking for a Post-Purchase Journey Manager to drive seller dispatch readiness and 3PL performance.

The ideal candidate will oversee end-to-end post-purchase journeys, ensuring reliability, cost efficiency, and a smooth experience for our retailers.

  • Manage seller-side dispatches: timely packing, order readiness, and minimal post-order OOS.
  • Hold 3PL partners accountable for pickup/delivery SLAs, cost, and quality.
  • Optimize allocation, reduce transit exceptions, damages, and returns.
  • Partner with Ops & CS to lower contact rates, resolve WISMO issues, and ensure timely ticket closure.
  • Track penalty recovery, claims realization, and highlight leakage (lane delays, packer/station misses, weight mismatches).
Requirements
  • 4–7 years in e-commerce logistics, 3PL operations, or supply chain.
  • Strong understanding of seller dispatch operations, 3PL contracts, OTD, RTO, and cost levers.
  • Proficient with dashboards, Excel/Sheets; SQL/BI a plus.
  • Bias for action, strong vendor management, and structured problem-solving.

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