Loans Operations Analyst Bengaluru

4 days ago


Bengaluru, Karnataka, India MUFG Full time

About MUFG Global Service Private Limited

MUFG Global Service Private Limited is a 100% subsidiary of MUFG, with offices in Bengaluru and Mumbai. The company has been established to provide support services across various functions such as IT, KYC/AML, Credit, Operations etc. to MUFG Bank offices globally.

Role Overview

The Loans Operations Analyst will be responsible for supporting business teams in the execution of functions related to transaction processing, timely response to queries raised, record maintenance, reconciliation, follow internal and regulatory procedures and liaison with other internal stakeholders to ensure smooth processing of transactions.

Main Responsibilities

  • Perform duties diligently as Maker for assigned activities
  • Understand process/policies of the Bank and adhere to needs
  • Work closely with overseas branch to process/execute transactions as per accuracy/quality standards/SLAs of the Bank
  • Learn system functions and adhere to controls
  • Support overseas branch to resolve operational incidents/reporting (if any)
  • Provide suggestions to improve/streamline operational processes

Customer Focus

  • Develop and maintain strong stakeholder management with key stakeholders within MUFG
  • Support and resolve customer enquiries and provide excellent customer service
  • Work in partnership with Compliance to understand relevant operational guidelines, MUFG's standard procedures and local regulations and assess impact on daily operations workflow
  • Work in partnership with wider operations team for information sharing and to ensure that transactions are processed accurately and in a timely manner

People Skills

  • Good in teamwork
  • Liaison with Business team for timely & quality deliverables of assistance/services

Other/Control

  • Perform checking process on operational issues, escalated by less experienced members of the team
  • Perform reconciliation of any daily pending transactions
  • Support Head of Department in determining level of support on new MUFG product offerings by carrying out reviews on resourcing issues, internal policies, workarounds, and system capabilities
  • Support Head of Department in achieving department's KPIs, set by Branch Management
  • Support in managing risk profile for the department
  • Support internal and external audits within the department by preparing documentation as required
  • Maintain good working knowledge of industry Trends, products, relevant laws and regulations
  • Adhere to all company policies as well as guidelines

Estimated Salary: ₹8,00,000 - ₹12,00,000 per annum

Candidate Profile

Minimum 2 to 7 years of relevant experience and sound knowledge of the Loan operation in managing Disbursement, Rollover, Settlement of loans and servicing of monthly interest

Strong PC skills (MS Office)

Good interpersonal skills to deal courteously and effectively with others

Good understanding of basic banking products

Understanding of local relevant regulations

Regulatory Certification would be preferred

Good interpersonal skills to deal courteously and effectively with others

Attention to details

Graduate and/or Post Graduate



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