Exceptional Customer Experience Specialist

2 days ago

Hyderabad, Telangana, India beBeeCustomerFocused Full time ₹ 4,00,000 - ₹ 8,00,000

As a Barista, you will be responsible for delivering an exceptional customer experience by providing prompt service, quality beverages and products, and maintaining a clean and organized store environment.

The ideal candidate will have excellent communication skills, be able to work well under pressure, and have a passion for providing legendary customer service. You will also be responsible for:

  • Welcoming and connecting with every customer
  • Discovering customer needs and suggesting product to enhance service and meet sales goals
  • Responding to customer needs and saying thank you to every customer
  • Delivering legendary customer service to all customers by acting with a customer comes-first attitude

You will also contribute to a positive team environment by recognizing changes in partner behaviours that might signal potential problems or changes in partner morale and performance and communicating the changes to the immediate supervisor/store manager.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

  • Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks
  • Anticipates customer and store needs by constantly evaluating environment and customers for cues
  • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
  • Develops enthusiastically satisfied customers all of the time

Additionally, you will be responsible for maintaining regular and consistent attendance and punctuality, and providing quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.

If you are passionate about delivering exceptional customer service and working in a fast-paced environment, we encourage you to apply for this exciting opportunity.

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