Experience Champion

3 days ago

Lucknow, Uttar Pradesh, India beBeeCustomerExperience Full time ₹ 9,00,000 - ₹ 12,00,000

Customer Experience Champion

We are seeking a highly skilled and passionate professional to join our dynamic team as a Customer Experience Champion.

This role involves ensuring customers enjoy a smooth and positive journey with our products and services.

Your day-to-day will involve connecting with customers, resolving their queries, offering tailored solutions, and helping them unlock the full potential of our offerings.

About the Role:

  • Deliver Top-Notch Support: Ensure every customer query is met with a quality response, following our SOPs to keep interactions smooth and efficient.
  • Be a Customer Advocate: Tune in to what our customers really need and guide them through using specific features that make a difference.
  • Dive into Problem-Solving: Love a challenge? Analyze and report product issues by exploring different scenarios or stepping into the customer's shoes.
  • Keep Our Knowledge Base Sharp: Regularly update our internal systems with insights from technical issues and valuable customer conversations.
  • Collaborate and Innovate: Got a great idea from a customer? Share feature requests and clever workarounds with the team to keep our product evolving.
  • Stay Ahead of the Curve: Excite our customers by informing them about the latest features and functionalities as soon as they're available.
  • Ensure Resolution: Don't just solve problems—follow up with customers to make sure everything's running smoothly on their end.
  • Amplify the Customer Voice: Collect feedback directly from customers and share these insights with our Product, Sales, and Marketing teams to drive innovation and improvement

What We Offer:

  • Competitive Salaries: A fair compensation package for your skills and experience.
  • A Comprehensive Medical Insurance Plan: We've got you covered with an extensive medical insurance plan that looks out for our employees & their dependants.
  • Flexible Working Hours: Balance your work and personal life with flexible working hours.
  • Tailored Vacation & Leave Policies: Take time off when you need it with our customized vacation and leave policies.
  • A Reward System: Celebrate hard work and milestones throughout the year.
  • Learning and Upskilling Opportunities: Develop new skills and enhance your career with our learning and upskilling opportunities.
  • A Cool Office Environment: Make yourself at home in our modern office environment.

About Us:

We're committed to building a diverse and talented workforce. We value equality, diversity, and inclusion in all aspects of our business, including hiring practices. If you have any accessibility requirements or concerns, please let us know so we can accommodate you.

We Are Equal Opportunity Employers:

We never discriminate on the basis of race, sex, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class or characteristic protected by the applicable law.

],

  • Customer Experience Champion

    1 day ago

    Lucknow, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 4,20,000

    Job Role OverviewAs a Customer Service Specialist, you will be responsible for providing top-notch customer support to clients across various communication channels. This role requires strong interpersonal and problem-solving skills to effectively resolve customer inquiries and issues in a timely and professional manner.Key Responsibilities:Deliver...

  • Leading Full Stack Software Developer

    5 days ago

    Lucknow, Uttar Pradesh, India beBeeSoftwareDeveloper Full time ₹ 18,00,000 - ₹ 24,00,000

    Job OpportunityWe are seeking a skilled and experienced software developer to join our team. The ideal candidate will have a strong background in building scalable and maintainable codebases, as well as experience with designing intuitive interfaces and robust APIs.The role requires an exceptional software developer who can architect elegant solutions across...

  • Strategic HR Transformation Leader

    3 days ago

    Lucknow, Uttar Pradesh, India beBeeInnovation Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    We're seeking a seasoned HR professional to drive people strategies and lead organizational transformation.About the RoleThe ideal candidate will have a strong track record of implementing scalable HR solutions in high-growth environments and driving business outcomes through innovative people practices.Partner with senior leadership to develop and implement...

  • Senior Full Stack Lead

    5 days ago

    Lucknow, Uttar Pradesh, India beBeeFullStackLead Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    We are seeking a seasoned Full Stack Lead to spearhead our India Technology Hub.This critical role will be responsible for designing, building and enhancing applications across multiple stacks including .NET, Java, Microservices, ReactJS, Databricks & Synapse.Design and build scalable solutions using modern technologies such as Azure, CI/CD pipelines and...

  • Software Quality Assurance Engineer

    2 weeks ago

    Lucknow, Uttar Pradesh, India beBeeAutomation Full time ₹ 20,00,000 - ₹ 25,00,000

    Quality Assurance Automation EngineerWe are seeking a highly skilled Quality Assurance Automation Engineer to join our team. As a key member of our engineering organization, you will be responsible for designing and implementing automation frameworks to ensure high product quality.In this role, you will collaborate closely with Product Managers, Engineers,...

  • Ai Expert

    3 days ago

    Lucknow, Uttar Pradesh, India beBeeArtificialIntelligence Full time ₹ 72,00,000 - ₹ 1,54,00,000

    Job Title: Ai ChampionWe are seeking an Ai expert to drive our strategic objective of achieving Operational Excellence through integrated Data and Ai. This pivotal role will primarily lead internal Ai initiatives and contribute significantly to Ai-oriented product offerings, fostering a culture of innovation and collaboration.The ideal candidate will bridge...

  • Innovative Software Engineer Leader

    3 days ago

    Lucknow, Uttar Pradesh, India beBeeLeadership Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Job Title: Senior Engineering LeadAbout the RoleWe are seeking an experienced and skilled Senior Engineering Lead to join our team. As a key member of our engineering organization, you will be responsible for leading and coaching high-performing engineers in building innovative features and capabilities for our Workspace ONE UEM platform.In this role, you...

  • Talent Development Specialist

    5 days ago

    Lucknow, Uttar Pradesh, India beBeeHRM Full time ₹ 9,00,000 - ₹ 12,00,000

    Job TitleAs a Human Resources Manager, you will be the face of HR on the ground with employees and leaders, championing the development and execution of talent initiatives that drive success.Key responsibilities include overseeing multiple tasks related to HR, benefits, sales, legal, general admin matters, managing various C-level projects, building HR best...

  • Senior Technical Specialist

    1 week ago

    Lucknow, Uttar Pradesh, India beBeeExcellence Full time ₹ 15,00,000 - ₹ 25,00,000

    Engineering Excellence LeadDrive a culture of engineering excellence across the organization, focusing on code quality, automation, reliability, and performance. Collaborate with cross-functional teams to identify opportunities for improvement and optimize processes.Develop tools, frameworks, and dashboards to enhance software development lifecycle (SDLC)...

  • Customer Support Specialist

    3 days ago

    Lucknow, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 2,12,000 - ₹ 35,00,000

    Customer Support Specialist RoleThis challenging and rewarding position requires effective communication skills, meticulous attention to detail, and the ability to work independently. As a key member of our team, you will play a vital role in managing candidate interactions, verifying documentation, and ensuring all communications are handled with...