
Customer Experience Associate
16 hours ago
We are seeking a skilled Customer Experience Associate to provide exceptional service and build a rewarding career in the banking and financial services sector.
This is an exciting opportunity for individuals who are passionate about delivering outstanding results and achieving success in a fast-paced environment.
The ideal candidate will have strong communication skills, excellent problem-solving abilities, and a customer-centric mindset.
Responsibilities:
- Provide top-notch customer service over the phone for banking and financial services.
- Handle a high volume of inbound and outbound calls, addressing customer inquiries, concerns, and account-related questions.
- Efficiently and accurately resolve customer issues, ensuring a positive and professional experience.
- Maintain detailed and accurate records of customer interactions and transactions.
- Collaborate with team members to achieve service level agreements and departmental goals.
Requirements:
- 0-2 years of experience in customer support, with a preference for candidates from the banking or financial services industry.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to work in a fast-paced, target-driven environment.
- Willingness to work in a dynamic setting with rotational shifts.
What We Offer:
- A competitive salary and clear opportunities for career growth.
- Comprehensive training to make you a service expert.
- Cab facility for a safe and convenient commute.
- A supportive and collaborative work culture.
Key Skills:
- Customer Service
- Communication
- Problem-Solving
- Teamwork
- Adaptability
Apply now if you're ready to start your journey with us and make a real impact in the world of financial services.
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