
Customer Experience Strategist
2 days ago
About the Role
We are seeking a seasoned Customer Relationship Management Manager to join our team. In this pivotal role, you will be responsible for developing and executing customer relationship strategies that drive loyalty and retention.
The ideal candidate will have a proven track record of analyzing customer data, managing CRM software, and collaborating with sales and marketing teams to deliver exceptional customer experiences.
Key responsibilities include:
- Analyzing customer data to identify trends and insights
- Managing CRM software to optimize customer interactions
- Coordinating with sales and marketing teams to drive revenue growth
- Ensuring excellent customer service through proactive issue resolution
- Collaborating with project management to drive continuous improvement
Requirements
To succeed in this role, you will need:
- Strong analytical skills for data analysis and insights
- Excellent communication skills for effective customer interaction and team collaboration
- Experience in sales and market segmentation
- A Bachelor's degree in Business Administration, Marketing, or related field
- Familiarity with CRM platforms (WebEngage, MoEngage, etc)
What We Offer
In addition to a competitive salary and benefits package, we offer:
- A dynamic and supportive work environment
- Ongoing training and professional development opportunities
- A chance to make a meaningful impact on our customers' experiences
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