Leading Banking and Fintech Application Support Specialist

20 hours ago


Kozhikode, Kerala, India beBeeApplication Full time ₹ 9,00,000 - ₹ 12,00,000
Application Support Specialist

Our organization is seeking an experienced Application Support Specialist to provide high-quality support for banking and fintech applications. The ideal candidate will have a strong background in application support, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Responsibilities:

  • Provide Level 1 and 2 application support for banking and fintech applications.
  • Serve as the first point of contact for users, understanding and resolving their issues or escalating them as needed.
  • Analyze incidents, identify root causes, and track resolutions.
  • Collaborate with internal teams to ensure timely issue resolution.
  • Document issues, troubleshooting steps, and solutions in the knowledge base.
  • Monitor application logs and system alerts to proactively identify potential issues.
  • Support regular deployments, patch releases, and production validations.
  • Communicate effectively with business users, technical teams, and stakeholders.
Requirements
  • 1–3 years of experience in application support, preferably in fintech, banking, or financial services.
  • Strong communication skills – both written and verbal.
  • Good analytical and problem-solving skills.
  • Ability to manage and prioritize multiple support tickets under time constraints.
  • Understanding of incident and ticketing tools (e.g., Jira, ServiceNow).
  • Familiarity with SQL and basic database query writing for issue analysis.
  • Exposure to ITIL practices or service management workflows.

Nice to Have:

  • Experience or basic knowledge of .NET technologies.
  • Familiarity with payment systems, banking protocols, or integration interfaces.
  • Experience working in an Agile or DevOps environment.
  • Understanding of cloud-based applications and monitoring tools.


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