Logistics Operations Coordinator

3 days ago


Pune, Maharashtra, India AnyFeast Full time
About Us

At AnyFeast, we're revolutionizing the way people experience meal preparation. We believe in empowering our community to savour fresh, flavourful meals made with confidence and locally sourced ingredients.

Job Overview

This role plays a critical part in our operational backbone, ensuring timely deliveries and refining logistics processes to drive customer satisfaction and efficiency.

Key Responsibilities
  • Order Fulfilment & Delivery: Pick up products from grocery shops, assemble recipe kits into AnyFeast-branded boxes, and deliver orders to customers or hand them over to logistics partners for non-local deliveries.
  • Inventory Management: Monitor inventory levels at partner shops and ensure restocking of popular items, maintaining accurate records.
  • Logistics Optimisation: Plan efficient delivery routes to maximise time and cost savings and coordinate with logistics partners to streamline non-local deliveries.
  • Customer Service: Address customer queries related to orders and deliveries and manage returns or replacements to maintain satisfaction.
  • Quality Assurance: Conduct routine checks to ensure product quality and proper packaging standards.
  • Process Improvement: Evaluate operational processes and propose enhancements for greater efficiency and implement sustainable practices such as eco-friendly packaging and waste reduction initiatives.
  • Reporting & Feedback: Maintain logs of deliveries and feedback from customers to inform continuous improvements.
Salary and Benefits

The estimated salary for this role is ₹50,000 per month, plus incentives:

  • ₹25 per completed order (local, recipe kit, or non-local), including all tasks related to order fulfilment, delivery, and packaging.
  • ₹500 for achieving 90%+ positive feedback ratings from customers in a month.
  • ₹1,000 for completing 150+ deliveries in a month.

We offer flexible working hours to accommodate your schedule and opportunities to grow with AnyFeast, including leadership or full-time roles in the future.

Requirements
  • Organisational and time management skills.
  • Access to reliable transportation (e.g., two-wheeler).
  • Familiarity with local Pune areas and routes.
  • Customer service experience is a plus.
  • Ability to handle dynamic workflows in a startup environment.


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