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Customer Success Team Lead
1 week ago
We are seeking a seasoned Customer Success Team Lead to join our team at insightsoftware. As a key member of our Customer Success organization, you will play a critical role in driving customer retention and growth.
Key Responsibilities:- Lead and manage a high-performing Customer Success team to deliver exceptional results and exceed customer expectations.
- Develop and implement strategic plans for Customer Success that align with overall business objectives.
- Cultivate strong relationships with customers, understanding their needs, and providing tailored solutions to drive success.
- Collaborate with cross-functional teams to ensure seamless customer experiences and identify opportunities for process improvements.
- Mentor and coach team members to enhance skills and knowledge, promoting career development and growth.
- 10-13 years of industry experience, including 7+ years in Customer Success, Account Management, and Renewals.
- Proven track record of managing high-performing teams and driving customer success.
- Exceptional leadership, analytical, and problem-solving skills, with excellent communication and interpersonal abilities.
- Bachelor's Degree, preferably in business or a related field.
insightsoftware is a global provider of comprehensive solutions for the Office of the CFO. We empower leaders to make timely and informed decisions by transforming how teams operate, delivering trusted insights, and boosting productivity.
