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Customer Experience Team Lead

2 weeks ago

Hyderabad, Telangana, India Fresh Prints Full time
Job Overview

Fresh Prints is a fast-growing NYC-based custom apparel start-up that empowers students to build businesses at their schools. As a key member of our leadership team, you will drive the growth and success of our customer experience department.

We're looking for an experienced professional with strong people management skills, analytical abilities, and excellent communication skills to lead our customer experience team. You will be responsible for fully owning our customer experience, managing communications with customers, setting and tracking team metrics, and ensuring all goals are reached.

The ideal candidate will have 5+ years of experience in customer service or sales development, with at least 2 years in a team lead or people manager role. They will be fluent in English, have excellent analytical and organizational skills, and be able to make decisions without direct supervision.

We offer a competitive annual salary, health insurance, mental health benefits, learning opportunities, and a great company culture.

This is a remote position with flexible working hours, and we actively encourage people from diverse backgrounds to apply.