
Client Service Manager
6 days ago
The role of a Client Service Manager in the BFSI sector involves overseeing all aspects of client relationships, ensuring seamless service delivery and effective communication. The successful candidate will act as an escalation point between clients and support desks, develop strong working relationships with assigned clients and FIS teams, and manage the service delivery component of the client relationship.
Key responsibilities include conducting regularly scheduled status calls with clients to discuss important key service topics, reviewing projects in client queues, and discussing available service offerings. Additionally, the candidate will own and work on urgent and escalated tickets/issues for clients, monitor monthly service level/availability management reports to identify trends in service level agreement (SLA) misses, and contact relevant product areas if necessary.
Other duties may be assigned based on business needs.
Required Skills and Qualifications- Experience in Client Service Management/Service Delivery Management roles
- Knowledge of IntelliMatch and Technical Support required
- Product Support experience is an added benefit
- Good Excel and Presentation skills
- Good working knowledge of FIS systems and industries it competes in
- Bachelor's Degree in Engineering or related field or equivalent combination of education, training, or work experience
- ITIL certification preferred
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