Unlock Your Potential as a Customer Success Professional
5 days ago
Job Overview
We are seeking a professional to deliver exceptional customer service and support, ensuring customer satisfaction and retention. This role requires strong communication skills, a customer-centric approach, and the ability to work in a fast-paced environment.
Key Responsibilities:
- Engage with customers proactively to provide excellent service and support.
- Ensure smooth onboarding and ongoing support to enhance customer satisfaction.
- Address customer queries and resolve issues efficiently with a focus on retention and growth.
- Leverage sales acumen to identify opportunities for upselling and cross-selling.
- Maintain accurate records of customer interactions and feedback.
Requirements:
- Graduate degree in any field.
- Excellent communication skills in English and Hindi with no MTI/RTI, grammatical, or pronunciation errors.
- Strong interpersonal skills with a customer-first approach.
- Fresher and experienced candidates are welcome to apply.
- Preferred: Experience in Insurance and/or customer-facing sales roles.
Interview Process:
- HR Round
- Versant 5 (Certified)
- Written Assessment
- Operations Round
- Client Round
Why You'll Thrive:
This is an opportunity to develop your skills in customer success, working in a dynamic and supportive team. Our ideal candidate will have a passion for delivering exceptional customer experiences, be proactive in identifying solutions, and maintain accurate records.
What We Offer:
- Competitive salary
- Opportunities for career growth and development
- A supportive and collaborative team environment
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