Operational Excellence Manager

22 hours ago

Agra, Uttar Pradesh, India beBeeFreightForwarding Full time ₹ 19,94,400 - ₹ 24,97,800

Operational Excellence Manager

Tata Consultancy Services is seeking an experienced Operational Excellence Manager to oversee the operational functions of Import and Export departments.

Key Responsibilities:

  • Coordinate operations, monitor workflows, and manage resources to ensure timely and accurate operational processes.
  • Ensure speedy delivery of cargo to customers.
  • Comply with regulations of USA & Canada Customs/IATA/TSA and other governing bodies.
  • Supervise shift managers and their teams, review KPIs regularly, and ensure team members meet expectations in quality, timelines, and communication.
  • Ensure full compliance with SOPs, identify gaps in task ownership, communication quality, and process consistency.
  • Resolve escalations and exceptions during shipment processing.
  • Deliver regular feedback, training, and development sessions to build operational thinking and ownership mindset in the team.
  • Identify areas of inefficiency or data integrity issues, build improvement plans, and propose automation, smarter flows, and better controls.
  • Ensure seamless collaboration with service providers.

Financial Functions:

  • Set goals and objectives for the team in accordance with company guidelines and key performance areas/indicators.
  • Use established indicators and tools appropriately.
  • Ensure all accounting matters are finalized to maximize revenue, and all accounting functions in the branch are dealt with in a timely manner.

Leadership and Management:

  • Lead, motivate, and manage all operations teams.
  • Retail adequate staffing levels.
  • Conduct quarterly performance reviews; establish targets and objectives.
  • Monitor staff performance - work with HR on employee relations and training issues.
  • Uses discretion and judgment to make decisions on job status and succession planning recommendations to Human Resources.
  • Assists Human Resources in the hiring and termination of employees.

Requirements:

  • Familiarity with all freight forwarding procedures and financials: TSA, CBP, IATA, FMC, BIS.
  • Bachelors degree in any field (preferred: Commerce, International Trade, Logistics).
  • 5+ years of industry-related experience required with preference to freight forwarding.
  • 2+ years of team management experience, including managing team leads or shift managers.
  • Demonstrated Leadership and People Management skills.
  • Strong attention to detail, data integrity, and customer service mindset.
  • Highly motivated and results-driven.
  • Outstanding people skills; customer-driven, business-savvy.
  • Able to handle complex problems, knows how to multitask.

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