Delivering Exceptional Customer Experiences

4 days ago

Pune, Maharashtra, India beBeeCustomerExperience Full time ₹ 40,00,000 - ₹ 80,00,000
Job Title: Customer Excellence Manager

We are seeking a highly skilled and experienced professional to join our team as a Customer Excellence Manager.

  • This is a leadership role that requires strategic thinking, excellent communication skills, and the ability to drive business results through exceptional customer experience.
  • The successful candidate will have a proven track record of delivering high-quality customer service, leading cross-functional teams, and driving process improvements.

About the Role:

The Customer Excellence Manager will be responsible for developing and executing a comprehensive customer excellence strategy that aligns with business goals. This includes leading initiatives to improve customer satisfaction and loyalty by mapping the customer journey and identifying key touchpoints for improvement.

Key Responsibilities:

  • Customer Experience Strategy: Develop and execute a comprehensive customer excellence strategy that aligns with business goals.
  • Team Leadership: Lead and mentor a team of customer service and support professionals, fostering a culture of ownership and accountability.
  • Data Analysis & Insights: Utilize customer feedback, NPS (Net Promoter Score), and other data to analyze trends and identify areas for improvement.
  • Problem Resolution: Oversee the resolution of complex customer issues and escalations.
  • Process Improvement: Continuously review and refine customer-facing processes and policies to increase efficiency and enhance the customer experience.

Requirements:

  • A bachelor's degree in Business Administration or a related field.
  • A minimum of 5 years of experience in customer service management or a related field.
  • Excellent communication and leadership skills.
  • Ability to analyze data and drive business results through process improvements.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A collaborative and dynamic work environment.

How to Apply:

If you are a motivated and experienced professional looking for a challenging role, please submit your application, including your resume and a cover letter, to [insert contact information].

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