Content Policy Operations Specialist

2 weeks ago


Bengaluru, Karnataka, India ADCI - Karnataka Full time

Job Title: Content Policy Operations Specialist

Job Summary: We are seeking a highly skilled Content Policy Operations Specialist to join our Prime Video team. The ideal candidate will have a strong background in trust and safety operations, with excellent judgment and decision-making skills. This role requires a customer-centric approach, with a focus on ensuring high-quality content moderation and compliance reviews.

Key Responsibilities:

  1. Conduct high-quality manual reviews of content policy-related workflows, specializing in India, Middle East, or South East Asia marketplaces.
  2. Make high-judgment decisions on compliance actions, ensuring that all decisions are fair and unbiased.
  3. Drive projects that improve support-related functions and processes, prioritizing ways to leverage technology and automate.
  4. Contribute to maintaining standard operating procedures by coordinating with Policy, Operations, and Program teams.
  5. Document comprehensive content investigations reports.
  6. Help drive critical decisions by building dashboards/reports, analyzing metrics, and surfacing insights to improve efficiency.
  7. Participate in ad-hoc projects/assignments as necessary.
  8. Develop subject matter expertise in industry best practices.
  9. Preemptively identify potential compliance policy violations, brand risks, government and regulatory policy, and legal violations.

Basic Qualifications:

  • Bachelor's degree in a relevant field.
  • 3+ years of experience working in trust and safety operations, program, law, risk management, investigations, project, or program management.
  • Excellent fluency in Tamil and English.
  • Proven ability to exercise judgment when policies are not well defined.
  • High level of integrity and discretion to handle confidential information.
  • Demonstrated ability to function effectively in a dynamic, fast-paced environment.
  • Demonstrated ability in handling strategic and confidential projects, data analysis, and report writing.
  • Demonstrated in-depth experience with MS Office.

Preferred Qualifications:

  • Excellent fluency in Hindi or Telugu.
  • Experience in researching or analyzing current trends, news, and historical events.
  • Strong collaboration skills.
  • Proven ability to work across functions and marketplaces to influence senior leaders.
  • Organized, independent, and autonomous, able to set and meet own deadlines.
  • Ability to identify and solve ambiguous problems.


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