Content Policy Operations Specialist
2 weeks ago
Job Title: Content Policy Operations Specialist
Job Summary: We are seeking a highly skilled Content Policy Operations Specialist to join our Prime Video team. The ideal candidate will have a strong background in trust and safety operations, with excellent judgment and decision-making skills. This role requires a customer-centric approach, with a focus on ensuring high-quality content moderation and compliance reviews.
Key Responsibilities:
- Conduct high-quality manual reviews of content policy-related workflows, specializing in India, Middle East, or South East Asia marketplaces.
- Make high-judgment decisions on compliance actions, ensuring that all decisions are fair and unbiased.
- Drive projects that improve support-related functions and processes, prioritizing ways to leverage technology and automate.
- Contribute to maintaining standard operating procedures by coordinating with Policy, Operations, and Program teams.
- Document comprehensive content investigations reports.
- Help drive critical decisions by building dashboards/reports, analyzing metrics, and surfacing insights to improve efficiency.
- Participate in ad-hoc projects/assignments as necessary.
- Develop subject matter expertise in industry best practices.
- Preemptively identify potential compliance policy violations, brand risks, government and regulatory policy, and legal violations.
Basic Qualifications:
- Bachelor's degree in a relevant field.
- 3+ years of experience working in trust and safety operations, program, law, risk management, investigations, project, or program management.
- Excellent fluency in Tamil and English.
- Proven ability to exercise judgment when policies are not well defined.
- High level of integrity and discretion to handle confidential information.
- Demonstrated ability to function effectively in a dynamic, fast-paced environment.
- Demonstrated ability in handling strategic and confidential projects, data analysis, and report writing.
- Demonstrated in-depth experience with MS Office.
Preferred Qualifications:
- Excellent fluency in Hindi or Telugu.
- Experience in researching or analyzing current trends, news, and historical events.
- Strong collaboration skills.
- Proven ability to work across functions and marketplaces to influence senior leaders.
- Organized, independent, and autonomous, able to set and meet own deadlines.
- Ability to identify and solve ambiguous problems.
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