Trust and Safety Operations Specialist

4 weeks ago

Bengaluru, Karnataka, India Apna Full time

About Apna

We are India's largest professional networking and jobs platform, connecting over 250 million members of India's rising working class to opportunities and helping reduce the skill and employment gap.

Our mission is to enable livelihoods for billions in India, and we're committed to creating a safe and inclusive online environment.

Job Description:

Trust and Safety Operations Specialist

As a Trust and Safety Operations Specialist, you will play a critical role in maintaining a safe and secure environment for our users and the organization. Your primary responsibility will be to monitor and take action on any activities that may pose risks, including fraud, harassment, hate speech, or other forms of misconduct.

Key Responsibilities:

  • Investigation: Conduct thorough investigations into reported incidents or suspicious activities to determine the extent of violations and appropriate actions.
  • Policy Enforcement: Enforce platform policies and guidelines by taking appropriate actions, which may include content removal, warnings, temporary suspensions, or permanent bans.
  • Data Analysis: Analyze trends and patterns related to trust and safety issues to improve the effectiveness of our Trust and Safety program.
  • User Communication: Communicate with users who have violated policies, explaining actions taken and providing guidance on compliance.
  • Collaboration: Collaborate with cross-functional teams, such as legal, customer support, verification team, and product development, to address emerging safety concerns and improve policies.
  • Continuous Improvement: Suggest and implement improvements to policies, guidelines, and operational processes to enhance safety and trust on our platform.
  • Risk Assessment: Identify and assess potential risks to our platform and develop strategies to mitigate those risks.

Qualification:

  • Bachelor's degree in any discipline.
  • Experience in trust and safety, content moderation, or a related field is a plus.
  • Strong analytical and problem-solving skills.
  • Good communication skills for interacting with users and internal teams.

Personal Traits:

  • Attention to detail and the ability to spot unusual patterns.
  • Empathy and understanding in dealing with users who may have violated policies.
  • Strong ethical principles and a commitment to promoting a safe and inclusive online environment.

This role is critical for maintaining the reputation and safety of our platform or community. Trust and Safety Operations Specialists play a vital role in preserving trust among users and ensuring compliance with legal and ethical standards.

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