Risk Management Lead
4 weeks ago
About the Role
We are seeking an innovative and think big Risk Manager to support the Prime Video Trust & Safety team and lead operations teams. As a Group Manager, you will be responsible for leading a team of Team Managers and Trust & Safety Associates along with working with Policy, Program, Engineering, Legal and other teams to prevent violating content from appearing on PV.
Key Responsibilities
- Lead a team of Team Managers and Trust & Safety Associates to evaluate abuse trends and quality, and develop workflows and processes that maintain our quality / community guidelines.
- Work with Policy, Program, Engineering, Legal and other teams to prevent violating content from appearing on PV.
- Review decisions about the appropriateness of different content, including considerations of cultural and political sensitivities.
- Be on call work on weekends on a rotational basis.
About You
To be successful in this role, you'll need to be well organized, assisting multiple Trust and Safety teams with different issues at any one time. You should have excellent verbal and written communication skills, being able to clearly explain issues and the paths to resolution quickly and succinctly to the catalog associates. Your commitment to the success of our Trust & Safety org should be strong and you should have a proven record of exceeding on input/output goals.
Requirements
- 5+ years' experience in operations and people management.
- Experience interpreting data to make business recommendations.
- Should have the exposure of managing large teams (50+).
- Bachelor's degree in Managing Business related fields, or 2 years in equivalent and relevant work experience.
- Expert level in organization-wide initiatives that deliver direct business impact globally.
- Must currently reside in greater Bangalore area or willing to relocate immediately upon offer acceptance if offered.
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