Senior Content Operations Specialist
3 weeks ago
About the Role:
Simplotel, a leading SaaS company, is seeking a highly skilled Senior Content Operations Specialist to join their team. As a key member of the content operations team, you will be responsible for ensuring the quality and accuracy of content across all platforms.
Key Responsibilities:
- Collaborate with hotels to understand their content requirements and process modifications to content for the website.
- Develop an in-depth understanding of Simplotel's content management system and conduct training sessions for large clients to effectively leverage the use of our CMS.
- Oversee and handle customer queries and issues received via a ticketing system and chat.
- Drive and oversee the allocation of work assignments and timely delivery of the same.
- Perform quality checks on the team's tickets to improve quality.
- Create SOP's, manuals, and checklists, and document product knowledge in detailed steps.
Requirements:
- A keen eye for detail and the ability to scrutinize for quality.
- Excellent written and spoken English.
- Ability to modify (write and edit) content.
- Basic understanding of the hotel and the travel industry.
- Basic technical skills to work with content management systems.
- Knowledge & understanding of the best SEO practices.
- Ability to work with customers - large and small.
- Ability to collaborate within a team and with cross-functional departments.
- Ability to manage time and hit deadlines.
Location: Bangalore
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