Senior Content Operations Specialist

1 week ago


Bengaluru, Karnataka, India Simplotel Full time

About the Role:

Simplotel, a leading SaaS company, is seeking a highly skilled Senior Content Operations Specialist to join their team. As a key member of the content operations team, you will be responsible for ensuring the quality and accuracy of content across all platforms.

Key Responsibilities:

- Collaborate with hotels to understand their content requirements and process modifications to content for the website.

- Develop an in-depth understanding of Simplotel's content management system and conduct training sessions for large clients to effectively leverage the use of our CMS.

- Oversee and handle customer queries and issues received via a ticketing system and chat.

- Drive and oversee the allocation of work assignments and timely delivery of the same.

- Perform quality checks on the team's tickets to improve quality.

- Create SOP's, manuals, and checklists, and document product knowledge in detailed steps.

Requirements:

- A keen eye for detail and the ability to scrutinize for quality.

- Excellent written and spoken English.

- Ability to modify (write and edit) content.

- Basic understanding of the hotel and the travel industry.

- Basic technical skills to work with content management systems.

- Knowledge & understanding of the best SEO practices.

- Ability to work with customers - large and small.

- Ability to collaborate within a team and with cross-functional departments.

- Ability to manage time and hit deadlines.

Location: Bangalore



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