Technical Service Specialist

24 hours ago

Chennai, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 5,00,000 - ₹ 10,00,000
Technical Service Specialist

We are seeking a highly skilled and experienced Technical Service Specialist to provide top-notch customer service and technical assistance to our global clients.

This role requires the ability to work in a dynamic environment, providing best solutions for high visibility exceptions and effectively managing caseloads to closure.

Responsibilities:
  • Create, manage, and resolve tickets for customer issues efficiently
  • Routinely communicate with customers via phone, email, and chat to address their concerns promptly
  • Collaborate with cross-functional teams to deliver seamless customer experiences
Requirements:
  • Excellent communication skills, both written and verbal to articulate complex technical information
  • Ability to learn and apply new concepts quickly to stay up-to-date with industry developments
  • Strong customer handling skills and experience working in a fast-paced environment to meet tight deadlines
Work Environment:

This role requires flexibility to work in a 24/7 environment, including rotational night shifts, and be willing to work in multiple time zones.

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