Technical Service Professional

5 days ago

Chennai, Tamil Nadu, India beBeeInformationTechnology Full time

Job Title: IT Support Specialist

Location: Chennai Office (for projects across India)

About this role:

We're seeking a skilled IT support specialist to join our team. As an IT support specialist, you'll be responsible for providing technical assistance to users, troubleshooting hardware and software issues, and implementing solutions to improve efficiency.

The ideal candidate will have a strong understanding of IT systems, excellent communication skills, and the ability to work collaboratively with cross-functional teams.

Key Responsibilities:

A. Hardware and Software Troubleshooting

• Respond to and resolve technical issues users report through various channels

• Diagnose and troubleshoot hardware and software problems

• Install, configure, and update OS software and applications

• Provide remote assistance to users for technical issues and utilize remote desktop tools to troubleshoot and resolve problems

• Manage and troubleshoot network devices, ensuring smooth connectivity

• Administer firewall settings to enhance network security

B. Documentation and Reporting

• Maintain detailed records of hardware and software interventions using Google Docs and Sheets

• Generate reports on recurring issues, resolutions, and preventive measures

C. End-User Support

• Offer timely and effective support to end-users, addressing their IT-related concerns with login issues, password resets, and account management

• Educate users on primary computer usage and best practices on IT policies and procedures

D. Vendor Coordination

• Liaise with vendors for hardware and software procurement and support

• Manage relationships with external service providers for network and software-related services

E. API Utilization

• Leverage knowledge of using platform APIs to integrate and streamline IT processes

• Develop and implement solutions that enhance efficiency through API interactions

Required Skills and Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or related field with 2+ years experience

• Proven experience in IT asset management, software and hardware support, and vendor coordination

• Excellent organizational and project management skills

• Ability to work collaboratively with cross-functional teams and vendors

Preferred Qualifications:

• Tamil language proficiency

About us:

We're a dynamic and innovative organization dedicated to delivering high-quality services to our clients. We're passionate about our work and committed to making a positive impact.

If you're a motivated and detail-oriented individual with a passion for IT, we encourage you to apply for this exciting opportunity.

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