Expert Technical Support Specialist

3 days ago

Mumbai, Maharashtra, India beBeeTechnical Full time ₹ 32,00,000 - ₹ 40,00,000
Desktop Support Engineer Job Description

We are seeking a skilled Desktop Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing first-line support for hardware and software issues.

The ideal candidate will have a strong understanding of operating systems, hardware components, and common software applications. You should be able to diagnose problems quickly and efficiently, and possess excellent communication skills to interact with users and understand their needs.

  • Provide first-line support for hardware and software issues
  • Diagnose and resolve technical issues related to desktops, laptops, printers, and peripherals
  • Set up new workstations, install software applications, and configure user accounts
  • Perform regular maintenance on hardware and software to ensure optimal performance
  • Maintain records of issues, resolutions, and inventory of hardware and software assets
  • Assist in training users on new software and technologies, provide guidance on best practices

Required skills include:

  • Strong understanding of operating systems (Windows 11), hardware components, and common software applications
  • Ability to diagnose problems quickly and efficiently
  • Excellent communication skills to interact with users and understand their needs
  • Ability to prioritize tasks and manage multiple support requests simultaneously

The successful candidate will have experience working with monitoring and management tools, and be able to communicate technical concepts to non-technical stakeholders.

A relevant certification such as Cisco CCNA or CompTIA Network+ is desirable but not required.

Key Responsibilities
  • Hardware and Software Troubleshooting
  • Network and System Administration
  • Software Installation and Configuration
  • Inventory Management
Requirements
  • Proficiency in Operating Systems
  • Knowledge of Hardware Components
  • Excellent Communication Skills
  • Time Management and Prioritization

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