Chief Sales Performance Officer

2 days ago

Borivli, Maharashtra, India SM Steel Full time
About SM Steels

SM Steels is a 40-year-old family-managed organization with a significant presence in the steel distribution and solutions market, serving both retail clients and conglomerates. With a Gross Merchandise Value (GMV) of 1.5 Billion INR, our company has established itself as a key player in the industry.

We have partnered with major steel manufacturers in India, including Steel Authority of India Ltd. (SAIL), JSW Steel Ltd. (JSW), and Rashtriya Ispat Nigam Ltd (RINL-VSP).

About the Role

The Sales Head - Operations will oversee daily activities related to business development, customer relationships, team nurturing, escalation handling, and serving as a crucial link between departments.

This position plays a pivotal role in driving sales growth and ensuring exceptional customer satisfaction.

Key Responsibilities
  • Establish and maintain key relationships with major B2C & B2B clients & partners.
  • Manage escalations and guarantee outstanding customer satisfaction and retention.
  • Develop and implement sales strategies aligned with organizational objectives.
  • Create and monitor KPIs, sales forecasts, and reports to track performance against targets.
  • Collaborate closely with marketing, product, finance, and other departments to enhance operational efficiency.
  • Provide high-level client support for end-users, responding promptly to inquiries and technical issues.
Requirements and Qualifications
  • Bachelor's degree in Business, Marketing, or a related field.
  • Minimum 7 years of experience in sales operations.
  • Demonstrated understanding of market dynamics, industry trends, and customer behavior.
  • Excellent communication, negotiation, and interpersonal abilities.
Preferred Skills
  • Negotiation skills.
  • Client management expertise.
  • Strong customer relations.
  • Troubleshooting abilities.
Compensation Package

We offer a competitive salary range estimated to be around 30-40 Lakh INR per annum, commensurate with qualifications and experience. This figure may vary based on individual circumstances.

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