Digital Training Analyst

4 weeks ago

Chennai, Tamil Nadu, India Copeland Full time
Job Summary

We are seeking a highly skilled Digital Training Analyst to join our team at Emerson. As a key member of our Global Digital Customer Experience team, you will be responsible for creating and maintaining digitized product and solution training modules and applications using the latest technologies such as Augmented Reality and Virtual Reality.

Key Responsibilities
  • Support the Global Digital Customer Experience team in all digital product and solution training needs.
  • Create, manage, and maintain digitized product and solution training modules and applications for internal and external customers using next-generation technologies.
  • Collaborate with subject matter experts to deliver engaging digital learning experiences based on learning objectives.
  • Evaluate, test, and configure new use cases for digital product and solution training needs.
  • Keep track of the latest technology trends in the market and evaluate their applicability for enhancing Digital Customer Experience.
  • Track change and enhancement requests and software updates, and perform and report impact analysis on the current application development, reports, training, documentation, processes, etc.
  • Plan and coordinate testing of changes and upgrades.
  • Monitor, track, triage, and manage support requests.
  • Provide user support by diagnosing and resolving issues and answering usage-related questions.
  • Periodically monitor the applications for data integrity and notify users to make needed updates.
  • Maintain configuration documentation and/or software.
  • Monitor software license usage.
  • Develop and maintain reports using business intelligence tools such as Power BI and SQL.
  • Develop work plans and track/report status of assigned projects and tasks.
  • Provide oral and written reports to managers and stakeholders.
  • Maintain knowledge of relevant technologies and applications.
  • Maintain a record of work done.
Requirements
  • Degree in Engineering, Computer Science, Information Systems, or similar.
  • Minimum years of relevant knowledge and experience.
  • Good understanding of Augmented Reality and Virtual Reality concepts and latest trending technologies.
  • Good knowledge of JavaScript and Python.
  • Good knowledge of handling D models.
  • Proficient with Microsoft Office tools such as Excel, Power BI, SharePoint, etc.
  • Good English written and verbal communication skills.
  • Ability to effectively work with technical and non-technical staff at all organizational levels.
  • Strong customer service and problem-solving skills.
  • Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering software applications.
  • Ability to learn new content areas and skills quickly and thoroughly.
  • Professional attitude and work habits.
  • Problem-solving and analytical skills.
  • Ability to understand software and tools and how they are used to support business processes.
  • Ability to introduce, analyze, and execute ideas, processes, and procedures.
Preferred Qualifications
  • Experience in the Control valve industry.
  • Understanding of business functions related to the application.
  • Proficiency in authoring tools such as Articulate, etc.
  • Experience in SolidWorks.
Our Offer to You

By joining Emerson, you will be given the opportunity to make a difference through the work you do.

Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.

We are committed to creating a global workplace that supports diversity, equity, and inclusion. We welcome foreign nationals to join us through our Work Authorization Sponsorship.

We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.

We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work setup where our team members can take advantage of working both from home and at the office.

Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.

Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

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