Digital Training Innovator

1 month ago


Chennai, Tamil Nadu, India Copeland Full time

Overview


Copeland is a leading provider of innovative solutions in the smart technologies space, and we are currently seeking an experienced Digital Training Innovator to join our team. This role will involve creating engaging digital learning experiences that meet the evolving needs of our customers.


Salary


We offer a competitive salary package, including an estimated annual salary of $95,000, plus benefits such as comprehensive medical insurance and a 401(k) matching program.


Job Description


In this role, you will work closely with our Global Digital Customer Experience team to create product and solution training modules using the latest technologies such as Augmented Reality, Virtual Reality, and GlTF experiences. You will also be responsible for integrating digitized product and solution training modules within our MyEmerson platform and collaborating with subject matter experts to deliver an engaging digital learning experience based on the learning objectives of the course.


Key Responsibilities



  • Support the development of digital training modules for internal and external customers using next-gen technologies such as AR, VR, and GlTF experiences.
  • Collaborate with subject matter experts to create engaging digital learning experiences based on the learning objectives of the course.
  • Integrate digitized product and solution training modules within the MyEmerson platform.
  • Evaluate, test, and configure new use cases for digital product and solution training needs.
  • Track change and enhancement requests and software updates, and perform impact analysis on the current application development, reports, training, documentation, processes, etc.
  • Plan and coordinate testing of changes and upgrades.
  • Monitor, track, triage, and manage support requests.
  • Provide user support by diagnosing and resolving issues and answering usage-related questions.
  • Maintain configuration documentation and/or software.
  • Monitor software license usage.
  • Develop and maintain reports using business intelligence tools such as Power BI, SQL.
  • Develop work plans and track/report status of assigned projects and tasks.
  • Provide oral and written reports to managers and stakeholders.

Required Skills and Qualifications


To succeed in this role, you will need:



  • A degree in Engineering, Computer Science, Information Systems, or a related field.
  • Minimum years of relevant knowledge and experience.
  • Good understanding of AR and VR concepts and latest trending technologies.
  • Good knowledge of JavaScript and Python programming languages.
  • Good knowledge of handling D models.
  • Proficient with Microsoft Office tools such as Excel, Power BI, SharePoint, etc.
  • Excellent English written and verbal communication skills.
  • Ability to effectively work with technical and non-technical staff at all organizational levels.
  • Strong customer service and problem-solving skills.
  • Demonstrated ability to be a subject matter expert in supporting, maintaining, and administering software applications.
  • Ability to learn new content areas and skills quickly and thoroughly.

Benefits


Copeland offers a comprehensive benefits package, including:



  • Comprehensive medical insurance.
  • A 401(k) matching program.
  • Flexible remote work options.
  • Professional development opportunities.
  • A safe and inclusive work environment.

About Copeland


Copeland is a leading provider of innovative solutions in the smart technologies space. We are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. Our company values include innovation, collaboration, and customer satisfaction.



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