Senior Technical Content Developer

7 days ago


Bengaluru, Karnataka, India beBeeDocumentation Full time ₹ 8,00,000 - ₹ 12,00,000
Technical Writer

We are looking for a skilled technical writer to join our team. The ideal candidate will have experience in creating high-quality technical documents and online content.

  • Lead an ongoing process of continuously improving our knowledge base.
  • Create, clean up, or rewrite technical knowledge base, support articles, contextual help, etc.
  • Analyze technical support conversations (customer emails, support tickets, and live chats) and suggest changes to documentation to help customers find answers better and faster.
  • Work with tech support and customer success teams to refine product documentation based on customer feedback.
  • Work with product management and engineering teams to understand product use cases and verify accuracy of technical content produced.
  • Work with UI/UX team to write concise and crisp contextual help information in the product to make it easier to use.

Key Responsibilities:

  • Develop clear, accurate, and useful technical documents and online content for customers.
  • Explain complex concepts and technical information in easily digestible content for a wide variety of audiences.
  • Self-manage and work on own initiative, including seeking input and critique from others.
  • Ability to work on several projects concurrently and juggle competing priorities when necessary.

Required Skills and Qualifications:

  • 3+ years of experience working as a technical writer or documentation specialist.
  • Skills and technical depth to create high-quality technical documents and online content.
  • Ability to explain complex concepts and technical information in easily digestible content.
  • Basic HTML and CSS skills.
  • (Bonus) Familiarity with CMS, support software, documenting user interfaces, etc.


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