Team Leader

1 week ago


Bengaluru Rural, India Saaki Argus & Averil Consulting Full time

About our Client

A leading US Mortgage organization

Job Description Summary

Key Responsibilities

  • Lead and manage a Voice Team of US Mortgage Originations.
  • Oversee and manage a team of customer service representatives, ensuring high service quality and operational efficiency.
  • Set and monitor performance targets, provide coaching and training, and handle escalated issues to maintain customer satisfaction and align with company objectives.

Requirements

  • Must have US Mortgage Originations Experience
  • Must have experience handling a Voice Team
  • Must Understand 4 C's

Additional Job Description

  • This position is primarily a sedentary position performed in an office setting performing tasks at a desk or workstation and requires the ability to operate standard office equipment.
  • The role also involves movement such as sitting, standing, walking and light lifting.
  • The position requires the ability to communicate effectively and to participate in virtual or in person meetings.

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