Team Leader

2 weeks ago


Bengaluru, Karnataka, India ADCI - Karnataka - A66 Full time
Alexa Shopping Operations is a team that strives to be the most reliable source for dataset generation and annotations. We collaborate with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus is on handling annotations for training, measuring, and improving Artificial Intelligence (AI) and Large Language Models (LLMs). This enables Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed.

Key Responsibilities

As a Team Leader, you will:

• Manage daily operations with a team of AI Data Validators and AI Validator Leads

• Prioritize and deliver work based on business needs

• Ensure high-quality delivery under aggressive deadlines

• Plan capacity and commit to volume by managing resources, queue, shift management, cross-training, and leave management

• Track weekly/monthly metrics and process reviews with internal and external stakeholders across time zones

• Maximize productivity and process efficiency through process standardization, strong process documentation, supervision, analysis, and performance feedback on a periodic basis

• Initiate and lead process improvement projects, present solution proposals, and implement them to other applicable/in-scope operational areas

• Own team's hiring, performance, and development through performance metrics, training, feedback, and coaching on an ongoing basis
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