IT Infrastructure Monitoring Specialist

2 days ago

Noida, Uttar Pradesh, India beBeeMonitoring Full time ₹ 15,00,000 - ₹ 28,00,000
IT Infrastructure Monitoring Specialist

Job Summary:

Our organization is seeking an experienced IT Infrastructure Monitoring Specialist to join our team. In this role, you will be responsible for monitoring and maintaining the health and performance of our IT infrastructure.

Key Responsibilities:

  • Monitor events or alerts on monitoring tools, perform initial investigation, and raise with the Support team.
  • Develop dashboards for uptime, availability, and utilization metrics for infrastructure and applications.
  • Collaborate with the monitoring team, manage shifts, and provide training and documentation support.
  • Log and document incidents, generate reports, and track recurring issues to identify trends and potential problems.
  • Maintain ITIL-compliant procedures and update service documents, SOPs, and KB articles.

Requirements:

  • Excellent customer service skills with a high level of focus on quality.
  • First Point of Contact: Serve as the initial point of contact for end-users seeking technical assistance via phone, email, or in-person.
  • Proficiency in Operating Systems, Active Directory, VPN, ServiceNow, and ITIL practices.
  • Experience with monitoring tools like Zabbix, SolarWinds, Centreon, CTLM, and Nagios.
  • Expertise in Excel reporting, PowerPoint, and SOP documentation.

Benefits:

  • Opportunity to work with a dynamic team and contribute to the growth and success of our organization.
  • Professional development and training opportunities.
  • Flexible work arrangements and work-life balance.

Preferred Qualifications:

  • Experience in cloud environments (OCI, Azure) and certifications relevant to IT operations and monitoring.
  • IBM Mainframe experience.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and advancement.
  • A dynamic and supportive work environment.

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