IT Infrastructure Monitoring Specialist

3 days ago


Noida, Uttar Pradesh, India beBeeOperations Full time
Job Opportunity:

Are you an IT professional looking for a new challenge?
We are seeking a skilled Monitoring Engineer-Infrastructure Management to join our team.
This is an exciting opportunity to work with cutting-edge technology and make a real impact in the field of IT operations management.

As a Monitoring Engineer-Infrastructure Management, you will be responsible for monitoring and maintaining the health and performance of our IT infrastructure,
ensuring that systems and applications are running smoothly and efficiently.
You will work closely with our monitoring team to identify and resolve technical issues,
and provide excellent customer service to end-users seeking technical assistance.

The ideal candidate will have experience in Service Desk Management and Voice Support,
as well as strong communication and problem-solving skills.
A good understanding of operating systems, Active Directory, VPN, ServiceNow, and ITIL practices is also essential.

Additionally, you should have expertise in Excel reporting, PowerPoint, and SOP documentation,
as well as the ability to handle incidents and escalate issues effectively.

If you are a motivated and detail-oriented individual who is passionate about IT operations management,
we encourage you to apply for this exciting opportunity.

Key Responsibilities:
- Monitor IT infrastructure and applications using tools like CTLM, Centreon, Zabbix, and ITSM platforms (ServiceNow, SMAX).
- Handle incidents, alerts, and requests via ticketing tools, providing first-line fixes or escalating to L2/L3 as needed.
- Log and document incidents, generate reports, and track recurring issues to identify trends and potential problems.
- Maintain ITIL-compliant procedures and update service documents, SOPs, and KB articles.

Requirements:
- Excellent customer service skills with a high level of focus on quality
- Good knowledge on Service Desk with written and oral communication skills.
- Proficiency in Operating Systems, Active Directory, VPN, ServiceNow, and ITIL practices.
- Experience with monitoring tools like Zabbix, SolarWinds, Centreon, CTLM and Nagios.
- Expertise in Excel reporting, PowerPoint, and SOP documentation.
- Ability to handle incidents, escalate issues, and ensure end-to-end resolution.

Preferred Qualifications:
- Experience in IBM Mainframe
- Total Experience Expected: 01-02 years

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