Branch Operations Manager
2 days ago
As a Branch Operations Manager at K-12 Techno Services Pvt. Ltd., you will be responsible for leading the school branch operations and ensuring seamless communication with the team.
Key Responsibilities- Parent & Complaint Handling:
- Act as the primary point of contact for all non-academic issues.
- Ensure timely resolution of complaints by working closely with Front Office, Accounts, and Campus In-charge.
- Follow up on complaint status to ensure prompt resolution.
- Sales & Marketing:
- Focus on marketing and admission counselor responsibilities.
- Revenue Management:
- Oversee fee payment collection to prevent zero-paid students.
- Manage transport fee collections.
- Ensure timely payment of fees for all terms.
- Collect miscellaneous income.
- Staff Management:
- Lead a team of Campus In-charge, Transport In-charge, Security In-charge, Branch Accountant, and Front Office Executives.
- Maintain accurate staff attendance records.
- Be the HR contact point for attendance and salary processing.
- Address staff complaints and issues with the Corporate Office.
- Maintain a recruitment database.
- Transport:
- Monitor bus operations and maintenance.
- E nsure timely GPRS updates for parents.
- Conduct regular breathalyzer tests for drivers.
- Campus Maintenance:
- Ensure overall school maintenance.
- Check the Maintenance Register daily.
- Maintain playgrounds, courts, and other amenities.
- Finance:
- Track collections.
- Manage petty cash for the branch.
- Handle vendor invoices and payments.
- Miscellaneous:
- Track branch assets.
- Manage special activities and required staff.
- Manage books and uniforms stock.
- Professional Experience & Skills:
- Excellent analytical, problem-solving, and organizational skills.
- Ability to think strategically and improve processes.
- Complex issue analysis and solution development.
- A dynamic change agent with attention to detail.
- Preferred Qualification:
- Customer-oriented attitude and excellent communication skills.
- Business relationship establishment and nurturing.
- Self-motivation and willingness to solve complex problems.
- Thriving in fast-paced environments.
- MBA preferred.
The estimated annual salary for this role is around ₹7,00,000 (CTC). Additional benefits include opportunities for career growth and professional development within a leading education management services company.
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