Branch Operations Manager

2 days ago


Delhi, Delhi, India K12 Techno Services Pvt. Ltd. Full time
About this role

As a Branch Operations Manager at K-12 Techno Services Pvt. Ltd., you will be responsible for leading the school branch operations and ensuring seamless communication with the team.

Key Responsibilities
  • Parent & Complaint Handling:
    • Act as the primary point of contact for all non-academic issues.
    • Ensure timely resolution of complaints by working closely with Front Office, Accounts, and Campus In-charge.
    • Follow up on complaint status to ensure prompt resolution.
  • Sales & Marketing:
    • Focus on marketing and admission counselor responsibilities.
  • Revenue Management:
    • Oversee fee payment collection to prevent zero-paid students.
    • Manage transport fee collections.
    • Ensure timely payment of fees for all terms.
    • Collect miscellaneous income.
  • Staff Management:
    • Lead a team of Campus In-charge, Transport In-charge, Security In-charge, Branch Accountant, and Front Office Executives.
    • Maintain accurate staff attendance records.
    • Be the HR contact point for attendance and salary processing.
    • Address staff complaints and issues with the Corporate Office.
    • Maintain a recruitment database.
  • Transport:
    • Monitor bus operations and maintenance.
    • E nsure timely GPRS updates for parents.
    • Conduct regular breathalyzer tests for drivers.
  • Campus Maintenance:
    • Ensure overall school maintenance.
    • Check the Maintenance Register daily.
    • Maintain playgrounds, courts, and other amenities.
  • Finance:
    • Track collections.
    • Manage petty cash for the branch.
    • Handle vendor invoices and payments.
  • Miscellaneous:
    • Track branch assets.
    • Manage special activities and required staff.
    • Manage books and uniforms stock.
    Requirements
    • Professional Experience & Skills:
      • Excellent analytical, problem-solving, and organizational skills.
      • Ability to think strategically and improve processes.
      • Complex issue analysis and solution development.
      • A dynamic change agent with attention to detail.
    • Preferred Qualification:
      • Customer-oriented attitude and excellent communication skills.
      • Business relationship establishment and nurturing.
      • Self-motivation and willingness to solve complex problems.
      • Thriving in fast-paced environments.
      • MBA preferred.
    Compensation & Benefits

The estimated annual salary for this role is around ₹7,00,000 (CTC). Additional benefits include opportunities for career growth and professional development within a leading education management services company.



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