Customer Service Representative Specialist II

3 weeks ago


Bengaluru, Karnataka, India CommScope Full time
Job Overview

We are seeking a highly skilled Customer Service Representative Specialist II to join our team at CommScope. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their satisfaction and loyalty.

Responsibilities
  1. Respond to customer inquiries via phone, email, and chat, resolving issues in a timely and professional manner.
  2. Create and manage customer cases, escalating complex issues to senior team members as needed.
  3. Collaborate with internal teams, including sales, marketing, and product development, to ensure seamless communication and resolution.
  4. Analyze customer feedback and provide actionable insights to improve our products and services.
Requirements
  • Bachelor's degree or equivalent experience in customer service, communications, or a related field.
  • Minimum 4 years of experience in customer-facing roles, preferably in a technical environment.
  • Excellent verbal and written communication skills, with the ability to articulate complex technical information to non-technical customers.
  • Strong problem-solving skills, with the ability to analyze issues and develop effective solutions.
About Us

CommScope is a leading provider of connectivity solutions, empowering businesses and individuals to stay connected and thrive in an increasingly digital world. Our innovative products and services enable the delivery of high-speed data, voice, and video communications, connecting people and places around the globe.

What We Offer
  • A competitive salary range of $65,000 - $85,000 per year, depending on experience.
  • A comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) matching and paid time off.
  • Ongoing training and development opportunities, helping you grow your skills and advance your career.
How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, highlighting your relevant experience and qualifications.



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