
Automated Systems Lead
2 days ago
Job Description:
We are seeking a highly skilled professional to lead our automation efforts and drive business growth. As an Associate Manager, you will be responsible for developing and managing automated support channels for multiple platforms.
Key Responsibilities:
- Develop and Manage Automated Support Channels: Design, build, and maintain scalable automation frameworks for support operations.
- Improve CX KPIs: Focus on enhancing customer experience by improving automation percentages, productivity, and customer satisfaction.
- Lead Technical Teams: Manage and mentor a high-performing technical team to ensure successful project execution.
- Cross-Functional Collaboration: Work closely with cross-functional teams to enhance platform capabilities and streamline support processes.
Required Skills:
- Strong technical skills in automation development and management.
- Excellent leadership and team management abilities.
- Effective communication and collaboration skills.
Benefits:
- Opportunity to work on cutting-edge technology and automation projects.
- Chance to lead a high-performing technical team.
- Collaborative and dynamic work environment.
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