VCIP Assistant Manager

2 weeks ago


Mumbai, Maharashtra, India HSBC Full time

Unlock New Opportunities with HSBC

At HSBC, we're committed to building a culture where all employees are valued, respected, and their opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment.

Role Purpose

As a VCIP Assistant Manager, you will handle general customer contacts in a contact centre environment, typically on multiple products and/or propositions. Your primary objective is to provide high-quality service, ensuring the completion of the VCIP journey at first contact, where possible.

Key Responsibilities

  1. Enable customers to submit their KYC information through a video call from any convenient location, ensuring compliance, faster on-boarding, and minimizing time to revenue.
  2. Provide exceptional customer service to customers by face-to-face interaction to expedite the KYC process.
  3. Act as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values.
  4. Perform Customer Due Diligence as per the laid-down guidelines in SOP.
  5. Maintain awareness of operational risk and minimize the likelihood of it occurring, including its identification, assessment, mitigation, and control, loss identification, and reporting in accordance with section 4 of the Group Operations FIM.
  6. Maintain HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner.
  7. Foster a compliance culture within the team, managing compliance risk, and ensuring that the necessary training is completed.
  8. Optimize relations with regulators.

Requirements

  1. Minimum graduation or as required for the role, whichever is higher.
  2. Must be proficient in the language(s) required by the process.
  3. Open to work in flexible shifting schedules.
  4. Ability to work in a high-volume, fast-paced environment is required.
  5. Proficiency with personal computers and basic software packages and specialized applications.
  6. Excellent communication skills.


  • Mumbai, Maharashtra, India HSBC Full time

    Unlock New Opportunities with HSBCWe are seeking a skilled Customer Service Representative VCIP to join our team.This role will give you the opportunity to handle general customer contacts in a contact centre environment, providing high-quality service and ensuring the completion of the VCIP journey at first contact, where possible.As a key member of our...


  • Mumbai, Maharashtra, India HSBC Full time

    Unlock New Opportunities with HSBCAre you looking for a career that will take you further? At HSBC, we offer opportunities, support, and rewards that will help you grow and succeed.Role PurposeAs a Customer Service Representative VCIP, you will be responsible for handling general customer contacts in a contact centre environment. You will provide...


  • Mumbai, Maharashtra, India Axis Bank Full time

    Geography Cross-sell and Portfolio Development Manager RoleAbout the RoleThe Geography Liability Portfolio Manager will be driving liability and third-party products by ensuring regular coordination with MEG GHs, State Heads, and RMs, ensuring desired productivity and PPC growth. The candidate will be a key resource well-versed in liability products such as...


  • Mumbai, Maharashtra, India Axis Bank Full time

    Geography Cross-sell and Portfolio Manager RoleAxis Bank is seeking a skilled Geography Cross-sell and Portfolio Manager to join our team. The successful candidate will be responsible for driving liability and third-party products, ensuring regular coordination with MEG GHs, State Heads, and RMs, and achieving desired productivity and PPC growth.About the...


  • Mumbai, Maharashtra, India Abakkus Asset Manager Private Limited Full time

    About the Role:We are seeking a highly skilled and creative Visual Design Assistant to join our Digital Marketing team at Abakkus Asset Manager Private Limited. As a key member of our team, you will be responsible for designing and creating visual content that aligns with our brand identity and messaging.Key Responsibilities:Design and develop visual content...


  • Mumbai, Maharashtra, India HSBC Full time

    Unlock New OpportunitiesAt HSBC, we're committed to building a culture where all employees are valued, respected, and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment.Role PurposeAs a key member of our team, you will...


  • Mumbai, Maharashtra, India Axis Bank Full time

    {"Key Responsibilities": "Key ResponsibilitiesAccount planning –Plot cross sell products missing against each account, set up a plan and ensure delivery. To ensure regular cadence with branch banking team, monitor lead progress, assess quality and quantity of leads. Candidate will co-ordinate with respective RBBHs, Circle heads and ensure desired outcomes...

  • Assistant Manager

    1 week ago


    Mumbai, Maharashtra, India Marriott International Full time

    Job SummaryAs a key member of the Human Resource Office, the Assistant Manager plays a crucial role in supporting the daily operations of the team. This includes assisting in recruitment, total compensation, and training and development initiatives. Additionally, the Assistant Manager helps deliver HR services that meet or exceed the needs of employees and...


  • Mumbai, Maharashtra, India Axis Bank Full time

    Geography Cross-sell and Portfolio Manager RoleThe Commercial Banking Group at Axis Bank is responsible for delivering One Axis to clients with a turnover between Rs 10 Crs. to Rs 350 Crs. by offering both credit and liability products & solutions around forex, trade, payments, cash management and tax payments along with retail products like salary, trust...

  • Assistant Manager

    4 weeks ago


    Mumbai, Maharashtra, India Marriott International Full time

    Job SummaryAs a key member of the Human Resource Office, the Assistant Manager will play a vital role in supporting the daily activities of the team. This includes assisting with recruitment, total compensation, and training and development initiatives. The successful candidate will also be responsible for delivering HR services that meet or exceed the needs...

  • Assistant Manager

    4 weeks ago


    Mumbai, Maharashtra, India AccorHotel Full time

    Main ResponsibilitiesThe Assistant Manager will be responsible for maintaining the daily log book, planning the outlet's weekly roster and work schedules, and ensuring the outlet is adequately staffed to handle the level of business.Ensure that all employees establish a rapport with guests and handle all guest requests and enquiries on food, beverage, and...

  • Assistant Manager

    3 weeks ago


    Mumbai, Maharashtra, India The Indian Hotels Company Limited Full time

    Job ResponsibilitiesAs a key member of the Learning & Development Department, you will assist in driving various Learning & Development / Associate Engagement processes in line with the organizational objectives. This includes collaborating with the Human Resources Department to drive initiatives that enhance employee skills and engagement.Key...


  • Mumbai, Maharashtra, India HSBC Full time

    Unlock New OpportunitiesAt HSBC, we're committed to building a culture where all employees are valued, respected, and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment.Role PurposeAs a Senior Customer Service...

  • Assistant Manager

    3 weeks ago


    Mumbai, Maharashtra, India Accor Full time

    Job Title: Assistant ManagerJob Summary:We are seeking an experienced Assistant Manager to join our Housekeeping team at Accor Hotel. As an Assistant Manager, you will be responsible for assisting the Executive Housekeeper in managing and directing all Housekeeping activities to ensure the highest levels of cleanliness and guest satisfaction.Key...

  • Assistant Manager

    3 weeks ago


    Mumbai, Maharashtra, India Accor Full time

    Job Title: Assistant ManagerJob Summary:We are seeking an experienced Assistant Manager to join our team at Accor. As an Assistant Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our guests receive exceptional service and that our team members are well-trained and motivated.Key Responsibilities:Manage the...

  • IT Assistant Manager

    4 weeks ago


    Mumbai, Maharashtra, India Four Seasons Hotels and Resorts Full time

    About Four SeasonsFour Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service, luxurious amenities, and unparalleled guest experiences. Our team of dedicated professionals is committed to delivering unforgettable moments for our guests, residents, and partners.About the RoleWe are seeking a highly...

  • Assistant Manager

    1 week ago


    Mumbai, Maharashtra, India AccorHotel Full time

    Banquet Department Assistant ManagerAre you a motivated and organized individual looking for a challenging role in the banquet department? We are seeking an Assistant Manager to assist the Banquet Manager and F&B Manager in supervising banquet operations.Key Responsibilities:Assist in Supervising Banquet Operations: Work closely with the Banquet Manager and...

  • Assistant Manager

    2 weeks ago


    Mumbai, Maharashtra, India Accor Full time

    Job Title: Assistant Manager Job Summary:We are seeking a highly motivated and experienced Assistant Manager to join our team at Accor. As an Assistant Manager, you will be responsible for ensuring the smooth operation of the restaurant, providing exceptional customer service, and leading a team of servers, bartenders, and kitchen staff. Main...

  • IT Assistant Manager

    4 weeks ago


    Mumbai, Maharashtra, India Accor Full time

    Job Title: IT Assistant ManagerAt Accor, we are committed to delivering exceptional guest experiences through our innovative approach to hospitality. As an IT Assistant Manager, you will play a critical role in ensuring the seamless operation of our technology systems, providing top-notch support to our teams, and driving business growth through strategic...

  • IT Assistant Manager

    2 weeks ago


    Mumbai, Maharashtra, India Four Seasons Hotels and Resorts Full time

    About Four SeasonsWe are a dynamic and innovative hospitality company that prides ourselves on delivering exceptional guest experiences. At Four Seasons, we believe in empowering our people to deliver amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.Job SummaryWe are seeking an experienced IT...