Leadership Operations Manager

1 week ago

Mumbai, Maharashtra, India beBeeOperations Full time ₹ 1,50,00,000 - ₹ 1,70,00,000
Job Overview

As a General Manager/Associate Vice President, you will oversee end-to-end operational performance and project execution. Your primary responsibilities include driving alignment with revenue, quality, and customer satisfaction targets, building scalable systems to support growth across multiple projects, and ensuring timely and high-quality delivery of interior fit-out projects.

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  • Operational Leadership
    • Own end-to-end operational performance and project execution
    • Drive alignment with revenue, quality, and customer satisfaction targets
    • Build scalable systems to support growth across multiple projects
  • Project Delivery & Execution
    • Ensure timely and high-quality delivery of interior fit-out projects
    • Conduct weekly reviews to identify and resolve execution roadblocks
    • Track progress against critical milestones and client expectations
  • P&L & Financial Management
    • Manage city-level P&L, budgeting, and cost optimization initiatives
    • Improve gross margins through vendor negotiations and efficiency
    • Forecast project cash flows and monitor working capital cycles
  • Cross-Functional Collaboration
    • Liaise with sales, design, procurement, HR, and finance to align workflows
    • Drive execution readiness and resource planning across functions
    • Address cross-departmental blockers in real-time
  • Operational Excellence & Process Innovation
    • Design and implement lean, tech-enabled operational processes
    • Reduce Time-to-Achieve-Target (TAT) through Standard Operating Procedures (SOPs), automation, and performance analytics
    • Leverage platforms like Salesforce to enhance visibility and accountability
  • Team Development & Leadership
    • Build, mentor, and manage a high-performing operations team
    • Set Key Result Areas (KRAs), review team performance, and lead upskilling efforts
    • Promote a culture of ownership, collaboration, and continuous improvement
  • Client & Stakeholder Management
    • Act as the primary point of contact for key clients and vendors
    • Conduct regular reviews with clients, architects, and contractors
    • Ensure client satisfaction through proactive communication and transparency
  • Risk, Quality, & Compliance
    • Implement Quality Assurance/Quality Control checks, Health, Safety, and Environment standards, and compliance processes
    • Anticipate project risks and build mitigation strategies
    • Ensure documentation, contracts, and reporting are error-free
  • Billing, Payments, & Documentation
    • Monitor billing accuracy and ensure timely realization of payments
    • Maintain documentation for client handovers, internal audits, and Management Information Systems (MIS) reports
    • Reduce revenue leakages through robust checks and controls

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