Exceptional Customer Service Professional

1 day ago

Mount Abu, Rajasthan, India beBeeCustomerService Full time ₹ 9,00,000 - ₹ 12,00,000
Customer Service Representative

A high-performance customer service specialist is required to deliver exceptional service and provide timely resolutions.

  • Respond to client inquiries via live chat or email, ensuring prompt and efficient communication.
  • Develop a deep understanding of customer needs and translate them into actionable feedback for management.
  • Manage and follow up on client inquiries and complaints in a diligent and effective manner.
  • Collaborate with frontline operations teams to ensure smooth operations and identify potential discrepancies or risks.

Requirements:

  • The ideal candidate should possess a bachelor's degree in finance, economics, mathematics, or a related field.
  • Alternatively, a minimum diploma in business administration or business management with a strong focus on numbers and statistics would be acceptable.
  • Preferably, candidates with 2-4 years of customer service experience and training in frontline operations (live chat and email) will be considered.
  • Candidates with experience working in financial institutions or fintech companies will have an advantage.
  • Proficiency in English and Hindi is essential for effective communication and writing.
  • Passion for knowledge development and a long-term career in fintech/crypto trading firms is desirable.
  • Ability to work well in a team, be self-driven, and respond positively to client requests for assistance is necessary.
  • Flexibility to perform 5 days' shift work, including weekends and public holidays, is required.

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