Sales Conversion Specialist

2 days ago

Tiruppur, Tamil Nadu, India beBeePersuader Full time ₹ 40,00,000 - ₹ 80,00,000
Customer Service Sales Support

Job Overview:

We are seeking a highly skilled and customer-focused Sales Associate to join our sales team in a dynamic environment. The ideal candidate will possess excellent communication and persuasion skills, a customer-centric approach, and the ability to thrive in a fast-paced setting.

Key Responsibilities:

  • Handle inbound booking inquiries through calls, emails, and WhatsApp chats.
  • Provide accurate information regarding room availability, pricing, and current promotions.
  • Engage with potential guests to convert inquiries into confirmed bookings.
  • Upsell hotel services and packages to enhance booking value.
  • Manage booking modifications, cancellations, and special guest requests efficiently.
  • Maintain detailed and accurate records of customer interactions and booking conversions.
  • Collaborate closely with operations and front-office teams to ensure a seamless guest experience.
  • Gather and share customer feedback to support continuous service improvement.
  • Work with the sales and marketing teams to achieve monthly and quarterly targets.

Qualifications:

  • 1-3 years of experience in a Sales, customer service, or hospitality role.
  • Excellent verbal and written communication skills.
  • Strong persuasion and negotiation abilities.
  • Ability to multitask and effectively manage time in a dynamic environment.
  • Customer-centric mindset with a commitment to delivering outstanding service.
  • Experience with CRM systems and hotel booking platforms is preferred.
  • Familiarity with WhatsApp Business, chat automation, and professional email communication.
  • Proficient in MS Office applications (Word, Excel, Outlook).
  • Basic understanding of payment processing systems.
  • Ability to work under pressure and manage multiple tasks efficiently.
  • Degree in Hospitality Management, Business Administration, or a related field is preferred.

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