Problem Manager
3 weeks ago
Egon Zehnder is seeking a skilled Problem Manager to join our team. As a Problem Manager, you will be responsible for coordinating and directing all facets of the problem management effort, including bringing the right teams, tools, and information together.
Key Responsibilities:- Establish leads and manage ITSM Problem Management processes across teams
- Analyze Incidents and Service requests to ensure that all potential Problems have been captured
- Capture, track and communicate progress of problem(s) to stakeholders
- Ensure Problem Ticket and Master RCA Investigation Task assigned to Problem Manager in ServiceNow
- Review progress/results with senior management and share reports and metrices
- Create and maintain Known Error database
- Build a strong relationship with Engineering and Security teams
- Work very closely with the Incident Managers to support ITIL best practices and to help manage on a day-to-day basis
- Identify areas for constant service improvement and minimize business impact of incidents by preventing issue recurrence
- Minimum experience of at least 12 years and out of which over 2 years of working experience in building and deploying standard images for endpoints
- Experience in working in a geographically distributed, cross-functional organization
- Demonstrated success leading teams, including hiring, and managing performance
- Experience planning and managing infrastructure programs and projects
- Knowledge of contemporary IT architecture and concepts
- Ability to take initiative and prioritize tasks and good time-management skills
- Working experience with, ITSM concepts and frameworks
- Knowledge of server and storage techniques, including virtualization and cloud solutions- Azure & AWS and Telecom technologies
- Knowledge of cybersecurity principles and how they apply to endpoints
- 5 Days working in a Fast-paced work environment.
- Work directly with the senior management team
- Reward and Recognition
- Employee friendly policies
- Personal development and training
- Health Benefits, Accident Insurance
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