Problem Management Specialist
3 weeks ago
Egon Zehnder is a leading leadership advisory firm, trusted by top organizations worldwide. With over 560 consultants and 63 offices across 36 countries, we bring industry expertise and diverse insight to deliver exceptional results.
Job SummaryWe are seeking a skilled Problem Manager to join our Digital-IT team in Gurgaon, India. As a key member of our team, you will be responsible for coordinating and directing all facets of the problem management effort, ensuring timely resolution and minimizing business impact.
Key Responsibilities- Establish and manage ITSM Problem Management processes across teams
- Analyze incidents and service requests to identify potential problems
- Capture, track, and communicate progress of problems to stakeholders
- Review progress and results with senior management and share reports and metrics
- Create and maintain a Known Error database
- Build strong relationships with Engineering and Security teams
- Work closely with Incident Managers to support ITIL best practices
- Minimum 12 years of experience, with at least 2 years in building and deploying standard images for endpoints
- Experience working in a geographically distributed, cross-functional organization
- Demonstrated success leading teams, including hiring and managing performance
- Knowledge of contemporary IT architecture and concepts
- Ability to take initiative and prioritize tasks, with good time-management skills
- 5 days of work in a fast-paced environment
- Direct work with senior management team
- Reward and recognition
- Employee-friendly policies
- Personal development and training
- Health benefits and accident insurance
The position is based at Egon Zehnder's KCI office in Gurgaon, Plot no. 29, Institutional Area Sector 32
Diversity and InclusionEgon Zehnder is committed to creating an inclusive environment and supportive work environment, where everyone feels comfortable to be themselves and treated with dignity and respect.
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