Technical Lead
5 days ago
Job Description
Airtel seeks a highly skilled Technical Lead - Problem Management Specialist to join our team. The ideal candidate will have a strong background in network operations and problem management.
Key Responsibilities:
• In-depth knowledge of SDH, DWDM, OTN, NPT, EPT domains
• Hands-on experience with Huawei, CIENA, ALU, TEJAS, ECI, high-end DXC, OTN, and DWDM equipment
• Expert level of working experience with P2P & P2MP Services, EoSDH, Layer 0 / Layer 1 Core network, ASON, MoT, QoS, Traffic Engineering, Multicast, QoS, RSVP
• People management and problem management
• ITIL and ITSM understanding
• Excellent problem-solving skills
• Adaptation of new products and technologies
• Excellent customer focus
• Good collaboration with cross-functional domains
• Inter-personal skills and decision-making
• Prioritization of problem management to prevent service impact
• Reduction in end customer complaints for B2B services
• Automation for B2B service process and operation
• Restoration priority in B2B incident management
• Teamwork and collaboration
• Leadership skills
• Min 8 years of work experience in Telco Service Provisioning / related industry
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