Problem Management Director
1 week ago
Job Description: We are seeking a skilled Problem Management Director to join our team at Egon Zehnder - Knowledge Center India. As a Problem Management Director, you will be responsible for coordinating and directing all facets of the problem management effort, including bringing the right teams, tools, and information together.
Key Responsibilities:
- Analyze Incidents and Service requests to ensure that all potential Problems have been captured
- Capture, track and communicate progress of problem(s) to stakeholders
- Establish leads and manage ITSM Problem Management processes across teams
- Review progress/results with senior management and share reports and metrices
- Create and maintain Known Error database
Requirements:
- Minimum experience of at least 12 years
- Experience in working in a geographically distributed, cross-functional organization
- Demonstrated success leading teams, including hiring, and managing performance
- Experience planning and managing infrastructure programs and projects
- Knowledge of contemporary IT architecture and concepts
What We Offer:
- A comprehensive benefits package
- Personal development and training
- Health Benefits, Accident Growth for you
- A Fast-paced work environment
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