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Problem Management Director

2 months ago

Gurgaon, Haryana, India Egon Zehnder - Knowledge Center India Full time

Job Description: We are seeking a skilled Problem Management Director to join our team at Egon Zehnder - Knowledge Center India. As a Problem Management Director, you will be responsible for coordinating and directing all facets of the problem management effort, including bringing the right teams, tools, and information together.

Key Responsibilities:

  • Analyze Incidents and Service requests to ensure that all potential Problems have been captured
  • Capture, track and communicate progress of problem(s) to stakeholders
  • Establish leads and manage ITSM Problem Management processes across teams
  • Review progress/results with senior management and share reports and metrices
  • Create and maintain Known Error database

Requirements:

  • Minimum experience of at least 12 years
  • Experience in working in a geographically distributed, cross-functional organization
  • Demonstrated success leading teams, including hiring, and managing performance
  • Experience planning and managing infrastructure programs and projects
  • Knowledge of contemporary IT architecture and concepts

What We Offer:

  • A comprehensive benefits package
  • Personal development and training
  • Health Benefits, Accident Growth for you
  • A Fast-paced work environment