Learning and Development Manager

3 weeks ago

Gurgaon, Haryana, India Gartner Full time

About the role:

The L&D Manager, Service Operations, is a key member of the Gartner Global Services and Delivery (GSD) Learning and Development team. This player/coach role requires collaboration with the GSD L&D Leadership team, L&D team members, the GSD Executive Leadership team, and other business unit stakeholders to support the development and delivery of world-class learning experiences.

Key responsibilities:

  • This role demands strong leadership skills, excellent organization, and process management skills, as well as stakeholder management, independent problem-solving, and clear communication and collaboration skills with a client-first approach.
  • Responsibilities include team leadership, program administration, scheduling/logistics, and reporting and measurement of learning experiences for Gartner Services and Delivery associates.
  • The primary consultant for the Operations team in needs analysis and project scoping.
  • Act as a player/coach to a team of Operations Specialists and contractors to deliver on the mission of the Global Services L&D team.
  • Provide career planning and development – manage Operations team members in a professional manner with a strong focus on individual success, career development, and overall employee satisfaction.
  • Support the GSD L&D team with program/initiative capacity planning, program administration, scheduling/logistics, and reporting/measurement.
  • Drive operational excellence – identify and implement programs and processes to improve operational efficiencies in L&D programs.
  • Lead change management in the implementation of new processes and gather continuous feedback to drive innovation.
  • Ensure ongoing programmatic excellence, rigorous program evaluation, and consistent quality of L&D administration, communications, and systems relating to L&D.
  • Maintain strong partnerships with GSD L&D team, BU partners, and other stakeholders to ensure close alignment and collaboration on L&D programs and initiatives.
  • Work on complex problems with diverse teams while working through abstract ideas.
  • Ensure effective systems to track L&D program development and outcomes and regularly evaluate program components to ensure that the requirements are met.
  • Apply a data-driven approach to identify problem areas and prioritize by opportunity and by ROI.

Requirements:

  • Minimum of 5 years of experience in strategy or business operations with at least 1-2 years of people management experience.
  • Experience as an operations specialist, data/operations analyst, or business analyst.
  • Excellent people management skills, including recruiting, coaching, and staff development.
  • High degree of technical savvy with experience using technology to solve business problems, drive innovation, and improve efficiencies.
  • Extensive technology experience and proficiency with Microsoft software, specifically: Word, PowerPoint, and Excel, as well as standard data reporting tools (i.e., Power BI, PowerQuery).
  • Experience with automation processes (Microsoft Power Platform).
  • Excellent verbal and written communications skills.
  • Unwavering commitment to quality programs and data-driven program evaluation.
  • Curiosity – be willing to tinker, research, and play with ideas and applications.
  • Knowledge of and experience with L&D best practices a plus.
  • Learning Management System (LMS) experience a plus.

About Gartner:

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we've grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting, and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy, and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities, and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation, and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive – working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging, and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to .

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