Learning and Development Manager, Service Operations

1 month ago


Gurgaon, Haryana, India Gartner Full time

About the Role:

The L&D Manager, Service Operations will be a key member of the Global Services and Delivery Learning and Development team, responsible for leading the development and delivery of world-class learning experiences for Gartner Services and Delivery associates.

Key Responsibilities:

  • Lead the design, development, and implementation of learning programs and initiatives to support the growth and development of Gartner Services and Delivery associates.
  • Collaborate with cross-functional teams to identify learning needs and develop solutions to address them.
  • Develop and maintain relationships with stakeholders to ensure alignment and effective communication of learning initiatives.
  • Manage and evaluate the effectiveness of learning programs and initiatives, making recommendations for improvement.
  • Stay up-to-date with industry trends and best practices in learning and development, applying this knowledge to inform program design and delivery.
  • Provide coaching and guidance to team members to support their growth and development.

Requirements:

  • Minimum of 5 years of experience in learning and development, with a focus on operations and program management.
  • Proven track record of designing and delivering effective learning programs and initiatives.
  • Excellent communication and interpersonal skills, with the ability to build and maintain relationships with stakeholders at all levels.
  • Strong analytical and problem-solving skills, with the ability to collect and analyze data to inform program design and delivery.
  • Experience with learning management systems and other technology platforms.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A collaborative and inclusive work environment.


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