
Learner Support Specialist
4 days ago
Embracing the Future of Education
Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world.
The company collaborates with more than 50 top-tier universities across multiple regions and has educated over 250,000 individuals across 80+ countries.
Job Overview:
- Support Learners: Respond to inquiries across all communication channels, ensuring timely and accurate resolutions to enhance learner satisfaction.
- Collaborate with Stakeholders: Coordinate with internal teams to manage program timelines and address learner concerns efficiently.
- Improve Processes: Identify and implement improvements to enhance program delivery and learner experience.
- Ensure Quality: Ensure all communications meet quality standards and brand guidelines.
Key Responsibilities include learner support, stakeholder collaboration, process improvement, and quality control. The ideal candidate will have superior written and verbal Spanish/Portuguese skills, flexibility to work in night shifts (India based), and a willingness to handle communication across email, chat, WhatsApp, and voice channels.
Required Skills and Qualifications:
Language skills, work flexibility, customer support experience, tech-savviness, adaptability, and organizational skills are essential for this role.
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