System Support Specialist

5 days ago

Tirupati, Andhra Pradesh, India beBeeBusiness Full time ₹ 15,00,000 - ₹ 18,00,000
System Support Professional

The role of a System Support Professional is to ensure the accuracy and usability of sales tools. This includes timely and accurate resolution of support tickets.

Primary sales tools to be supported will include Salesforce, Salesforce CPQ, Callidus CPQ, Clari, People.ai, ClosePlan, and Callidus Commissions.

Your Impact
  • Resolve tickets from sales users related to supported sales tools.
  • Manage a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution.
  • Triage Level 2 tickets to the right stakeholders with required information.
  • Assist in scheduled maintenance of systems via data migrations.
  • Maintain service level agreements.
  • Manage access and visibility related issues.
  • Assist with documentation of best practices and usage.
  • Ability to work with various internal/external customers and vendors in Sales Operations.
Requirements

Qualifications

  • At least 5+ years of experience in an IT /Salesforce Helpdesk role or Salesforce certified.
  • Salesforce Administrator experience is highly preferred.
  • Good knowledge of navigating Salesforce landscape and terminology with focus on data security and territory management.
  • Experience with sales processes and environment is a plus.
  • Hands-on experience providing system and tools support to users.
  • Strong team player with service-oriented attitude and customer focus.
  • Excellent time management skills.
  • Quick learner and able to thrive in a fast-paced environment.
  • Aggressive problem solver.
  • Excellent written and verbal communication skills.
  • Additional knowledge of ServiceNow, Workbench, and Dataloader and SOQL is a plus.

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