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Payment System Technical Support Role
2 weeks ago
We're seeking a detail-oriented individual to join our team in the Payment domain. In this role, you will be responsible for monitoring and troubleshooting critical banking applications to ensure seamless operations in the financial technology space.
Key Responsibilities:- Provide Level 2/3 application support for digital payment systems, including UPI and retail banking platforms.
- Monitor application health, system alerts, and perform incident management to minimize downtime.
- Perform root cause analysis (RCA) for recurring issues and drive long-term solutions.
- Coordinate with development, QA, infrastructure, and vendor teams for issue resolution and change implementation.
- Document support procedures, run books, and incident reports.
- Ensure compliance with ITIL practices including incident, problem, and change management.
- Handle deployment activities, release validations, and post-production verification.
- Bachelor's degree in Computer Science or related field.
- 8-11 years of experience in application support, production support, or IT operations.
- Hands-on experience supporting UPI platforms, retail banking applications, and payment gateways.
- Strong understanding of banking protocols and digital payment workflows.
- Proficiency in SQL, Unix/Linux commands, log analysis, and scripting (Shell/Python preferred).
