Serving the Life Insurance Industry

5 days ago

Kurnool, Andhra Pradesh, India beBeeoperations Full time ₹ 6,00,000 - ₹ 12,00,000
Operations Specialist

We are seeking an experienced Operations Specialist to join our team. In this role, you will be responsible for handling various operations tasks, particularly in the life insurance domain.

  • Process post-issue service requests, including address changes, beneficiary updates, ownership and payor changes, and banking information updates.
  • Perform routine maintenance tasks such as corrections to policy data, transaction reversals, and reinstatements.
  • Maintain and update policy records in administration systems according to standard operating procedures.
  • Collaborate with third-party administrators, internal teams, and custodians to resolve discrepancies and ensure service quality.
  • Research and resolve escalated issues or incomplete transactions related to policy servicing.
  • Ensure service levels and turnaround times are met according to SLA requirements.
  • Support audits and regulatory compliance activities by providing accurate documentation and timely responses.
  • Maintain a strong understanding of policy administration systems, transaction codes, and process workflows.
  • Participate in process improvement initiatives and provide feedback for automation opportunities.
Requirements:
  • Graduation in any stream, Commerce Graduate preferred.
  • At least 1 year of working experience (Life insurance domain) that required a focus on quality, including attention to details, accuracy, and accountability for your work product.
  • Experience in a professional/office-related environment that required regular scheduled shifts.
  • Experience using a computer with Windows PC applications that required keyboard use, screen navigation, and learning new software tools.
  • Effective English business communication skills to exchange information with clients.
  • Able to solve basic mathematical problems.
  • Must have basic Email/Letter writing skills.
  • Good understanding of MS Excel and MS-Outlook.
  • Life Insurance domain knowledge is essential (preferably Annuities).

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