Life Insurance Policy Processor

2 days ago


Kurnool, Andhra Pradesh, India beBeeServicing Full time ₹ 50,00,000 - ₹ 80,00,000
Policy Servicing Specialist Role

This position focuses on delivering high-quality policy servicing, ensuring timely and accurate processing of post-issue service requests, routine maintenance tasks, and maintaining up-to-date policy records in administration systems.

  • Responsibilities: Address changes, beneficiary updates, ownership and payor changes, banking information updates, corrections to policy data, transaction reversals, reinstatements, updating policy records according to standard operating procedures.
  • Collaboration and Issue Resolution: Resolve discrepancies and ensure service quality with TPAs, internal teams, and custodians, research and resolve escalated issues or incomplete transactions related to policy servicing.
  • Meet Service Levels: Ensure service levels and turnaround times are met according to SLA requirements.
  • Support Audits: Provide accurate documentation and timely responses to support audits and regulatory compliance activities.
  • Process Improvement: Participate in process improvement initiatives and provide feedback for automation opportunities.
Requirements

To be successful in this role, you will need:

  • Qualifications: Graduation in Any Stream, Commerce Graduate preferred.
  • Experience: 1+ Year of Working Experience in the life insurance domain that required a focus on quality including attention to details, accuracy, and accountability for your work product.
  • Office Environment Experience: Experience working in a professional/office-related environment that required regularly scheduled shifts.
  • Computer Skills: Experience using a computer with Windows PC applications that required using a keyboard, navigating screens, and learning new software tools.
  • Effective Communication: Effective English business communication skills required to exchange information with clients.


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