
Life Insurance Policy Processor
2 days ago
This position focuses on delivering high-quality policy servicing, ensuring timely and accurate processing of post-issue service requests, routine maintenance tasks, and maintaining up-to-date policy records in administration systems.
- Responsibilities: Address changes, beneficiary updates, ownership and payor changes, banking information updates, corrections to policy data, transaction reversals, reinstatements, updating policy records according to standard operating procedures.
- Collaboration and Issue Resolution: Resolve discrepancies and ensure service quality with TPAs, internal teams, and custodians, research and resolve escalated issues or incomplete transactions related to policy servicing.
- Meet Service Levels: Ensure service levels and turnaround times are met according to SLA requirements.
- Support Audits: Provide accurate documentation and timely responses to support audits and regulatory compliance activities.
- Process Improvement: Participate in process improvement initiatives and provide feedback for automation opportunities.
To be successful in this role, you will need:
- Qualifications: Graduation in Any Stream, Commerce Graduate preferred.
- Experience: 1+ Year of Working Experience in the life insurance domain that required a focus on quality including attention to details, accuracy, and accountability for your work product.
- Office Environment Experience: Experience working in a professional/office-related environment that required regularly scheduled shifts.
- Computer Skills: Experience using a computer with Windows PC applications that required using a keyboard, navigating screens, and learning new software tools.
- Effective Communication: Effective English business communication skills required to exchange information with clients.
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