Packet Core Operations Manager

1 month ago


Guwahati, Assam, India Vodafone Idea Limited Full time

Key Responsibilities:

• General Operations & Maintenance: Ensure seamless day-to-day operations of SGSN/MME, GGSN/SPGW/PCRF/vGw.

• Upgrade Coordination: Coordinate upgrades/activities with Cisco, Nokia, Ericsson, and Huawei vendors.

• Support and Incident Management: Provide onsite/offsite support for activities associated with Packet Core and manage incidents/emergencies.

• Capacity Monitoring: Monitor capacity vs. utilization of nodes (SAU/PDN/Processor/Throughput/Sessions).

• Bandwidth Utilization: Monitor bandwidth utilization (Gi/Gn/S1U/Caching/Gm/Rx) and upgrade.

• Shift Operations: Perform shift operations as per duty roster.

• Change Management: Coordinate with SNOC for change management requirements, raise CR for change management, and verify inputs for CM/command files.

• Fault Management: Troubleshoot and resolve issues related to data services, local hardware fault management, and address local connectivity issues.

• Customer Experience: Address ongoing customer problems related to data browsing/VoLTE, analyze complaints, and provide RCA.

• New Node Integrations: Manage infra requirements, installation/commissioning/integration, and final Go Live clearances.

• Feature and Technology Rollouts: Implement technical testing/UAT for feature and technology rollouts.

Qualifications and Competencies:

• BE/B.Tech (preferably Electronics & Communication)

• Minimum 3-5 years of experience in Packet Core operations



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