Packet Core Operations Manager
1 month ago
Key Responsibilities:
• General Operations & Maintenance: Ensure seamless day-to-day operations of SGSN/MME, GGSN/SPGW/PCRF/vGw.
• Upgrade Coordination: Coordinate upgrades/activities with Cisco, Nokia, Ericsson, and Huawei vendors.
• Support and Incident Management: Provide onsite/offsite support for activities associated with Packet Core and manage incidents/emergencies.
• Capacity Monitoring: Monitor capacity vs. utilization of nodes (SAU/PDN/Processor/Throughput/Sessions).
• Bandwidth Utilization: Monitor bandwidth utilization (Gi/Gn/S1U/Caching/Gm/Rx) and upgrade.
• Shift Operations: Perform shift operations as per duty roster.
• Change Management: Coordinate with SNOC for change management requirements, raise CR for change management, and verify inputs for CM/command files.
• Fault Management: Troubleshoot and resolve issues related to data services, local hardware fault management, and address local connectivity issues.
• Customer Experience: Address ongoing customer problems related to data browsing/VoLTE, analyze complaints, and provide RCA.
• New Node Integrations: Manage infra requirements, installation/commissioning/integration, and final Go Live clearances.
• Feature and Technology Rollouts: Implement technical testing/UAT for feature and technology rollouts.
Qualifications and Competencies:
• BE/B.Tech (preferably Electronics & Communication)
• Minimum 3-5 years of experience in Packet Core operations
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