Senior System Operations and Administration Specialist

2 weeks ago


Guwahati, Assam, India Vodafone Idea Limited Full time

Vodafone Idea Limited is a leading telecom service provider in India, offering pan-India voice and data services across 2G, 3G, and 4G platforms. The company is committed to delivering delightful customer experiences and contributing to the creation of a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow.

Job Summary

The Senior System Operations and Administration Specialist will be responsible for the operation and maintenance of IN and related nodes, including the implementation of new nodes and integration with existing network elements. The role will also involve expansion and upgrade, hardware support and inventory management, user access management in IN and Vtopup, and regulatory compliance and process implementation.

Key Responsibilities

  • Keeping uptime of all IN and associated nodes
  • KPI monitoring and maintaining
  • IN projects - Hardware / Software expansion and upgrade, patch implementation, integration with new core and associated nodes
  • Implement System integrations of IN nodes, existing and new, with Core / VAS nodes, IT systems etc
  • Faulty HW replacement / spare management / coordination with SNOC for FM
  • R&R / RMA management
  • Comply with all regulatory agencies & internal compliance requirements & Implement of processes
  • HW/SW, operational problems/issues, testing new features & allied activities under vendor scope
  • Creation, deletion and modification of user ID as per SOP for IN and Vtopup

Requirements

  • Must have basic understanding of prepaid call flow
  • Must be conversant with Amdocs / Optima (RECC) charging systems, knowledge on Ericsson charging system will be appreciated
  • Must have at least 4-6 years of experience in System Ops & Admin in Amdocs charging platform
  • Must have knowledge of SQL/PLSQL query
  • Must have knowledge of unix/Linux OS and scripting
  • Good Scripting and Programming knowledge including Shell, Perl, automating and streamlining routine maintenance tasks
  • Working knowledge in Debugging and Analyses of complex issues within large scale operation platforms
  • Good communication skill for liaising with other cross functions like Marketing, RA etc
  • Should be flexible enough to support business during odd hours, week end and holiday
  • Must have knowledge of Voucher management and Vtopup systems

Education

  • Engineering Graduation in Electronics / Electronics with Communication / Computers Science


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